FAQ

We provide specialized software for crop monitoring and analysis, field management, and weather forecasting tailored for agriculture. 

For some digital products (MagicScout), we offer limited free versions for you to evaluate before making a purchase. 

Unfortunately, you cannot leave feedback or reviews for products purchased yet. However, we will be improving our Agrocloud e-shop soon and you will have the opportunity to contribute. Thanks in advance for your contribution.

Your privacy is important to us. We do not share your personal information with third parties without your consent and we protect it with advanced security measures. 

Creating an account is quick and easy. Simply click on the “Sign Up” or “Create Account” link located at the top of our website and follow the prompts to provide your name and email address and create a password. Once your account is created, you can log in to view your order history, track shipments, and save your payment information for faster checkout. 

To place an order, simply browse through our products, select the items you wish to purchase, and add them to your cart. Once you’ve added all the items you need, proceed to checkout and follow the prompts to complete your purchase. 

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express). You can select your preferred payment method during the checkout process.  

You will automatically get an email confirming the order once the payment has been successfully accepted by our online payment processing partner. If you do not receive this, please search for AgroCloud in your email application or check your spam folder. 

No, we do not offer this service, as most of our digital solutions are virtual. 

Unfortunately, we do not offer custom orders or bulk discounts yet. 

Yes, we regularly offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Additionally, keep an eye out for special promotions advertised on our website. 

We offer home delivery for any hardware or device included in your order. For software or licenses, you will receive the relevant information via e-mail. 

Once your order has been shipped (in case of hardware or device), you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the courier's website. 

No, we do not offer international shipping because the digital solutions that we are selling are country specific. You must browse Agrocloud.bayer.com from your country (related to your billing address) to see the digital solutions that are available in your location. 

For software only, your credentials will be sent via e-mail rapidly. For hardware, depending on your country, shipping will take from 3 to 5 working days. 

If our hardware products have any damage or defective on arrival, please contact us through the contact form and we will deal with the issue as soon as possible. 

We offer 24/7 technical support via FAQs, email and chatbot. If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us by filling out the contact form on our website. We strive to respond to all inquiries within 24 working hours.  

Our AI-based virtual assistant is here to help you 24/7. You can use the chatbot for quick assistance with common questions, troubleshooting steps, and to connect with our support team if you need more help. 

We’re here to help! If you have a question that hasn’t been addressed in our FAQs, please feel free to reach out to our customer support team. You can contact us via email, or through our online chatbot support. Our knowledgeable team is ready to assist you with any inquiries you may have about our products, services, or policies. Your satisfaction is important to us, and we’re committed to providing you with the information and support you need. 

You cannot cancel your order once payment has been approved. If you subscribed for a 1 year/1 season license, you would have the opportunity to cancel your renewal to avoid extending your subscription after 1 year/1 season.  

For software, we do not have return/exchange option. For hardware, our return/exchange policy depends on the digital solution: for Magic Trap, please visit the product terms and conditions here.

The product warranty depends on the digital solution you are planning to buy/ already bought.  

• For ResiYou, no product warranty applies. 
• For Magic Trap, please visit the product terms and conditions
• For Grape Vision, no product warranty applies. 

Yes, we use Stripe for processing payments, which ensures your data is secure. Stripe is a leading payment gateway known for its robust security measures. It complies with PCI-DSS (Payment Card Industry Data Security Standard) Level 1, the highest level of certification available in the payments industry. Additionally, Stripe uses advanced encryption to protect your transaction details, and our website employs SSL encryption to safeguard your personal information. 

Yes, your personal details are secure. AgroCloud is built on a robust eCommerce platform that employs advanced security measures to protect your information and ensures that your data is handled safely. Additionally, we use SSL (Secure Socket Layer) encryption to safeguard data transmission between your browser and our servers. We also implement regular security updates and patches to maintain the highest level of security for our customers’ personal details. Your privacy and data security are our top priorities. 

GrapeVision is a digital tool designed to help winegrowers make more sustainable and efficient fungicidal treatment decisions, tailored to their specific field conditions. It offers detailed recommendations for preventing fungal outbreaks and allows for collaboration between growers and advisors. By using GrapeVision, winegrowers can maintain or increase yield while optimizing the use of fungicides. 

GrapeVision supports the prediction of outbreaks of the four main vine diseases: downy mildew (Plasmopora viticola), powdery mildew (Erysiphe necator), black rot (Guignardia bidwellii) and botrytis (Botrytis cinerea).

Our primary target users are the grape crop management decision makers at vineyard level (owners, agronomists) and the advisors working closely with them.

The French grape varieties covered by GrapeVsion are the following : Abouriou, Aleaticu, Alicante Bouschet, Aligote, Alphonse Lavallee, Altesse, Alvarinho, Aragnan, Aramon N., Aranel, Arrufiac, Aubun, Auxerrois, Barbaroux, Baroque, Biancu Gentile, Bourboulenc, Brachet, Brun Argente, Cabernet Franc, Cabernet-Sauvignon, Caladoc, Calitor, Camaralet, Carcaghjolu, Cardinal, Carignan, Carmenere, Cesar, Chardonnay, Chasan, Chasselas, Chenin, Cinsault, Clairette, Colombard, Cot, Counoise, Courbu, Danlas, Dattier de Beyrouth, Duras, Durif, Fer, Floreal, Folle-blanche, Fuella Nera, Gamay noir, Gewurztraminer, Grenache blanc, Grenache gris, Grenache noir, Gringet, Grolleau gris, Grolleau noir, Gros Manseng, Gros vert, Italia, Jacquere, Jurancon blanc, Jurancon noir, Len de l'el, Lledoner Pelut, Macabeu, Manosquin, Manseng, Marsanne, Marselan, Mauzac, Melon, Melon à queue rouge, Merille, Merlot, Meunier, Minestellu, Molette, Mondeuse N., Montils, Mourvedre, Muller Thurgau, Muscadelle, Muscardin, Muscaris, Muscat blanc a petits grains, Muscat d'Alexandrie, Muscat de Hambourg, Muscat Ottonel, Muscat rose à petits grains, Negrette, Nielluccio, Ondenc, Orbois, Persan, Petit Manseng, Petit Verdot, Picardan, Pineau d'Aunis, Pinot blanc, Pinot gris, Pinot noir, Piquepoul, Portan, Poulsard, Riesling, Riminèse, Romorantin, Roussanne, Sacy, Sauvignon, Savagnin blanc, Savagnin rose, Sciaccarello, Semillon, Soreli, Souvignier gris, Sultana, Sylvaner, Syrah, Tannat, Tempranillo, Terret Bouret, Tibouren, Tourbat, Trousseau, Ugni Blanc, Vermentino, Viognier.

GrapeVision currently covers grapes cultivated using the following systems – Guyot, cordon, goblet. These are the primary methods for wine grapes.  
The systems not currently supported by GrapeVision are the pergola and all covered systems (including those mentioned above), which are often used for table grapes. The reason why these systems are currently excluded from GrapeVision relates to potential microclimates induced by such systems that have not yet been modelled to be taken into account by the prediction models. 

Yes, GrapeVision offers a mobile application for both Android and iOS devices. The mobile application is available in French, Italian, Spanish, Portuguese and English. For all other languages not supported by GrapeVision, the application will be available in English by default.  

Yes, with the mobile application only. You will need a connection to synchronize the GrapeVision web application with the mobile app, but once the synchronisation is done you can use the mobile app in the field without network. 

GrapeVision predicts disease outbreaks at vineyard level to support growers in managing their fungicide program. In addition, the tool offers growers the possibility to enter the fungicide program applied and obtain the duration of the protection for their vineyard. At the end of each season, users can extract the information from GrapeVision in Excel files. With a multi-year view, users can analyse the evolution season after season at field level.  
To facilitate the interaction with others (people, tools) GrapeVision provides interoperability with major players of the private weather station and offers a “sharing its vineyard” functionality. 
In a time where mobility is central, GrapeVision is available for the full experience on the internet via computer, tablet, etc., and also via a mobile app that can follow the field situation at a high level, enable the capture of comments, photos, etc. during field visits, and facilitate the capture of treatments and modifications that would be needed in the tool without waiting until the end of the day.  

Currently, GrapeVision is available for users in France, Italy, Spain and Portugal.  

Step 1: Purchase a license and provide your email address to create your GrapeVision account. 

Step 2: GrapeVision Account creation: You will receive an initial email from noreply@grapevision.com containing a link to enter your details. Please check your spam folder! 

Step 3: A second email from noreply-BCON@bayer.com will be sent to complete the GrapeVision account creation process. 

Step 4: Once you have verified your account via email, you can log in to the tool GrapeVision and begin creating your vineyards in GrapeVision. 

For one year from the date of activation.

Once your GrapeVision account is created, you will start creating the plot/field of your vineyard by clicking on “Add new field”. Look for the field location on the map, draw your field and fill out the field description, then validate. Reproduce this action for all your fields.  

Once your fields are created in GrapeVision, you will have a view of the risk status by plot and you will be able to navigate field by field for more detailed information.  

If you have any doubts or need support, you also have access to user training materials that describe all the different steps to creating your vineyard and benefits from the other functionalities.

It is very important because GrapeVision model collects location data to match the weather data as accurately as possible. This data is included in the calculations, so the better the location of the vineyard is defined, the more accurate the risk disease forecast provided. 

GrapeVision has been developed to make available the list of all fungicide products registered for a given country regardless of the manufacturer. 

Nevertheless, for authorized uses, doses, conditions, and restrictions of use always refer to the product label or product sheet. The user is responsible for verifying that the plant protection products have marketing authorization before any use.

Weather conditions play an important role in the development of disease. Incorrect weather data will negatively influence the quality of GrapeVision disease model predictions.  

GrapeVision has developed interoperability with the following partners: Sencrop, Weenat, PESSL and Meteus. 

Yes, you can use GrapeVision even if you don’t have a private weather station, because it provides forecast and historical weather data. Nevertheless, it is important to validate the accuracy of the weather data, especially the rainfall data, that could negatively impact the quality of the model’s predictions.  

In general, and especially in the context of climate change, we have observed that the accuracy of historical data from weather providers might not be sufficient for a specific location in any given grid. Therefore, we recommend connecting GrapeVision with a private weather station to ensure optimal accuracy of the weather data in the tool.

Click on your name to open the user menu and select “Weather devices”, enter your private weather data credentials and click on refresh “My weather stations”. The list of the weather stations connected to GrapeVision will appear. 

Once the private weather station is connected, it will be necessary to link it your fields. To do this, enter the field settings, select the private station to be connected and the starting date, then click the button to save the change.  

On the detailed graph page, you will see that your weather data is now connected with the historical data from your weather station. If there is an issue at a weather station, an icon will appear in your plot(s).  

Due to climate changes and increased localized storms, we have developed the ability to adjust rainfall data at field level. This enables GrapeVision users to accurately capture what is happening in a specific vineyard, which could influence disease risks. 

The data required includes basic information about the vineyard, such as location (field mapping), variety name, field sensitivity to the different diseases, and the geographical sensitivity index to powdery mildew. Ensuring an accurate growth stage at field level is crucial in assessing disease risk. We highly recommend carefully noting the date of budburst, and adjusting it if necessary, at the beginning of the season. 

GrapeVision model disease prediction will inform you about the risk present on your plot but won’t recommend application timing and/or which product to apply.  

The objective is to inform you about the risk present at vineyard level and let you take the decision about which product to apply and when following your fungicide strategy. Based on the GrapeVision prediction, you will be able to:   

• Adjust your application timing.  
• Design your vineyard treatment plan based on the risk associated to each field (eg. sequential arrangement of your fields – starting with the field that has the highest disease risk and finishing with the one with lowest risk). 
• Adjust your product choice considering:

• • Overall disease risk. E.g., downy mildew treatment is planned, and black rot risk appears before you start the application – take a product to target both diseases.
  • Product performance (level of efficacy, protective or curative, wash off, etc.) vs disease risk level and weather forecast.
  • Adjust the total number of fungicide applications based on the disease risk level and weather forecast. 

Each model has a specific design to model the disease risk based on the fungus cycle specificities. Nevertheless, a harmonized color code indicates when the field disease risks is high (red), medium (orange), low (yellow) or no risk (green). Furthermore, when you enter a treatment into GrapeVision, the protection of your vineyard for a given disease will be indicated with a purple color (dark purple indicates full protection, light purple partial protection)  

To facilitate the connection between the prediction risk and the fungus cycle, we have developed a user guide to support your deliberations.

A notification is available on the computer and mobile interface to alert you to risks arising on your field. These notifications can be seen on logging in to GrapeVision.

GrapeVision promotes closer collaboration through the sharing feature. Winegrowers can choose to share their data directly with their consultants, which means technicians can have an insight into what is happening in the field at any time of the season and can adapt defense programs in a timely manner. In addition, by acting as a shared ‘registry’ of treatments, GrapeVision supports post-season analysis to ensure outcomes improve year after year. 

GrapeVision vineyard can be shared with all GrapeVision users present in the country where the account has been opened. Once the sharing is done, the others can have access to the vineyard visualisation and the data you entered.

GrapeVision is available in French, Italian, Spanish, Portuguese and English. The language displayed will match your computer’s browser setting. If your preferred language is not supported, the application will be in English by default. To change the language in GrapeVision, adjust the language in your browser. 

Yes, GrapeVision offers a mobile application for both Android and iOS devices. The mobile application is available in French, Italian, Spanish, Portuguese and English. For all other languages not supported by GrapeVision, the application will be available in English by default.

Yes, with the mobile application only. You will need a connection to synchronize the GrapeVision web application with the mobile app, but once the synchronisation is done you can use the mobile app in the field without network. 

GrapeVision is compatible with Google Chrome and Microsoft Edge, but not recommended for use with Firefox. 

You can claim for subsidies in Italy but unfortunately not in France. 

In the context of the HVE certification in France, GrapeVision brings 1 point to the growers in the phytosanitory part due to its contribution to the reduction of treatment frequency (obtained after submitting 10 years of data to the French authorities, demonstrating that GrapeVision enables a 27% reduction in the IFT -Indicator of Frequency of Treatment- for downy mildew).