FAQ

We provide specialized software for crop monitoring and analysis, field management, and weather forecasting tailored for agriculture. 

For some digital products (MagicScout), we offer limited free versions for you to evaluate before making a purchase. 

Unfortunately, you cannot leave feedback or reviews for products purchased yet. However, we will be improving our Agrocloud e-shop soon and you will have the opportunity to contribute. Thanks in advance for your contribution.

Your privacy is important to us. We do not share your personal information with third parties without your consent and we protect it with advanced security measures. 

Creating an account is quick and easy. Simply click on the “Sign Up” or “Create Account” link located at the top of our website and follow the prompts to provide your name and email address and create a password. Once your account is created, you can log in to view your order history, track shipments, and save your payment information for faster checkout. 

To place an order, simply browse through our products, select the items you wish to purchase, and add them to your cart. Once you’ve added all the items you need, proceed to checkout and follow the prompts to complete your purchase. 

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express). You can select your preferred payment method during the checkout process.  

You will automatically get an email confirming the order once the payment has been successfully accepted by our online payment processing partner. If you do not receive this, please search for AgroCloud in your email application or check your spam folder. 

No, we do not offer this service, as most of our digital solutions are virtual. 

Unfortunately, we do not offer custom orders or bulk discounts yet. 

Yes, we regularly offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Additionally, keep an eye out for special promotions advertised on our website. 

We offer home delivery for any hardware or device included in your order. For software or licenses, you will receive the relevant information via e-mail. 

Once your order has been shipped (in case of hardware or device), you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the courier's website. 

No, we do not offer international shipping because the digital solutions that we are selling are country specific. You must browse Agrocloud.bayer.com from your country (related to your billing address) to see the digital solutions that are available in your location. 

For software only, your credentials will be sent via e-mail rapidly. For hardware, depending on your country, shipping will take from 3 to 5 working days. 

If our hardware products have any damage or defective on arrival, please contact us through the contact form and we will deal with the issue as soon as possible. 

We offer 24/7 technical support via FAQs, email and chatbot. If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us by filling out the contact form on our website. We strive to respond to all inquiries within 24 working hours.  

Our AI-based virtual assistant is here to help you 24/7. You can use the chatbot for quick assistance with common questions, troubleshooting steps, and to connect with our support team if you need more help. 

We’re here to help! If you have a question that hasn’t been addressed in our FAQs, please feel free to reach out to our customer support team. You can contact us via email, or through our online chatbot support. Our knowledgeable team is ready to assist you with any inquiries you may have about our products, services, or policies. Your satisfaction is important to us, and we’re committed to providing you with the information and support you need. 

You cannot cancel your order once payment has been approved. If you subscribed for a 1 year/1 season license, you would have the opportunity to cancel your renewal to avoid extending your subscription after 1 year/1 season.  

For software, we do not have return/exchange option. For hardware, our return/exchange policy depends on the digital solution: for Magic Trap, please visit the product terms and conditions here.

The product warranty depends on the digital solution you are planning to buy/ already bought.  

• For ResiYou, no product warranty applies. 
• For Magic Trap, please visit the product terms and conditions
• For Grape Vision, no product warranty applies. 

Yes, we use Stripe for processing payments, which ensures your data is secure. Stripe is a leading payment gateway known for its robust security measures. It complies with PCI-DSS (Payment Card Industry Data Security Standard) Level 1, the highest level of certification available in the payments industry. Additionally, Stripe uses advanced encryption to protect your transaction details, and our website employs SSL encryption to safeguard your personal information. 

Yes, your personal details are secure. AgroCloud is built on a robust eCommerce platform that employs advanced security measures to protect your information and ensures that your data is handled safely. Additionally, we use SSL (Secure Socket Layer) encryption to safeguard data transmission between your browser and our servers. We also implement regular security updates and patches to maintain the highest level of security for our customers’ personal details. Your privacy and data security are our top priorities. 

Unfortunately, you cannot purchase MagicTraps on account. We accept a 
variety of payment methods including credit/debit cards (Visa, Mastercard, 
American Express). You can select your preferred payment method during the checkout process.

Yes, the MagicTrap needs cellular reception to send the photos to your 
phone. 

MagicTrap is currently available to buy from AgroCloud in Sweden & 
Switzerland. MagicTrap is also available to buy from our MagicTrap webshop
in Germany, Austria, Czech Republic, Slovakia & UK. To process orders, we 
therefore need a local shipping and billing address.

To use MagicTrap, you will also need our MagicScout app.
MagicScout is a free app that is available from the Google Play Store (Android) or Apple App Store (iOS).
Download the MagicScout app now and connect your MagicTrap in a few 
easy steps!

You may find your purchased MagicTrap licenses in the MagicScout app
under “Profile” → “Personal and Account Settings” →”Account Management”
→ “Software License”.

In the heat of unpacking and setting up MagicTrap, you might have not
entered the license code. This license is linked to the e-mail address you
registered for the MagicScout app, not necessarily the one you provided
when purchasing MagicTrap at the AgroCloud website.
For error-free linking of the physical MagicTrap with the MagicScout software, 
the license code you have received when buying the license should be 
entered in the MagicScout app exactly as specified. If you have linked a 
license with a wrong account by mistake, we can also adjust the license 
manually. Please send a short message to our customer service and we will 
take care of it as soon as possible!

You can enter your promotional code during the MagicTrap license order 
process.
You will find the relevant line in the payment step below the subtotal. Simply 
copy and paste the code and you are one step closer to your own MagicTrap! 

Tired of counting canola pests by hand? MagicTrap has a high-resolution camera that photographs the contents of your yellow trap at regular intervals and sends them to the MagicScout app over the mobile network. 
The images are automatically analyzed and the results are then made available on your smartphone. 

Click here to watch the MagicTrap video!

MagicTrap detects canola pests automatically using our intelligent image recognition. 
We use artificial intelligence (AI) for image recognition. Our models are continuously trained to recognize patterns in images. We have a growing data archive comprising thousands of images to train the software. 
This archive contains photos of yellow pods in different positions and lighting conditions from multiple angles, as well as several reference images of typical rapeseed pests. 

Share MagicTrap 

Open your MagicScout app

1. From the main screen menu at the bottom, go to “Profile” menu
2. Select one of your traps
3. Add the new e-mail address by selecting the user icon at the top  
4. The trap will be shared with this new e-mail address 

Accept your traps  

If a new MagicTrap has been shared with you, open the Magic Scout app

1. You will receive a notification of a new trap shared with you on the main screen
2. Select the accept button and the trap will be available in your MagicScout account under “Your traps”

⚠️ Important note: All accounts must be updated to MagicScout app version 1.51.4 or newer installed. 

The following MagicTrap license/subscription options are available on our Agrocloud website: 

Prime 

License for 2 MagicTraps, includes mobile data, image analysis and software updates: EUR 49.00/year 

Plus 

License for 5 MagicTraps, includes mobile data, image analysis and software updates: EUR 99.00/year 

Pro 

License for 10 MagicTraps, includes mobile data, image analysis and software updates: EUR 149.00/year 

You can only view the photos taken and corresponding analyses after purchasing a license. 

Important notice:

For error-free linking of the physical MagicTrap with the MagicScout app, the license code you have received when buying the license should be entered in the MagicScout app exactly as specified. If you have linked a license with a wrong account by mistake, we can also adjust the license manually. Please send a short message to our customer service and we will take care of it as soon as possible! 

MagicTrap License upgrade or downgrade 

If you want to reorder MagicTraps and need the next higher license, or maybe you are using fewer traps and want to downgrade, you can easily do that via our contact form.

Cancel a MagicTrap license 
Your MagicTrap subscription is automatically renewed annually on the order date. However, if you want to cancel your subscription, we need to receive your cancellation two weeks in advance via our AgroCloud contact form. 

We accept a variety of payment methods including credit/debit cards (Visa, Mastercard, American Express). You can select your preferred payment method during the checkout process. 

If you have any questions about the MagicTrap ordering process that were not answered in our FAQs, get in touch via the AgroCloud contact form. 

To use your MagicTrap, you only need a mounting rod. 

Everything else is included: 

• Yellow tray including mounting bracket 
• Camera module 
• Charging cable USB to USB-C 
• Two cable pictures for mounting 

Glad to have you with us! 

To connect your MagicTrap with the MagicScout app: 

• Open your MagicScout app. 
• Click on the MagicTrap icon or open the camera on your MagicScout app. 
• Scan the QR code on your camera module or enter the model number manually. 
• Then select the location of the MagicTrap on the map.   
• Important: Do not turn on the camera module until it has paired with the MagicScout app. 

Read on for some helpful tips about the MagicTrap, which you can refer to later. 

The MagicTrap’s camera module must be switched on to charge. Use the included original cable for charging. 

After a full charge, the module will last several days even in cloudy weather. You can therefore get through a whole season without any problems! 

⚠️ Important note: Apple accessories are not supported. Please use the charging cable supplied. 

1. From the MagicScout app, select your trap under “MagicTrap”  
2. Go to “Show menu” item at the top-right of the screen 
3. Select “Edit Location” option 
4. Select the button below to choose a new location for your trap on your field map 
5. Select “Change Location” to accept the changes. 

Want to use your MagicTrap with a new account or share a trap? 

It’s very straightforward! 

Delete MagicTrap from the MagicScout app 

Your trap will be disconnected immediately and can be connected to a new account. The new account cannot access pictures taken previously. 

Important note: Please contact support if you want to transfer your MagicTrap license to another account. 

Your MagicTrap’s LED display not only provides information about the remaining battery charge, but also shows whether your MagicTrap is successfully connected to the MagicScout app and your radio signal quality at the installation site. 

Note that the more LED lights you have on, the better your wireless signal. To check, press and hold the function button on the side of your device until the LEDs start flashing: 

1 blue LED on: Signal strength bad 

2 blue LEDs on: Signal strength medium 

3 blue LEDs on: Signal strength good 

Important: Please change your trap if it receives a weak signal or only "EDGE", so that it can send images reliably. 

Your MagicTrap’s LED display not only provides information about the remaining battery charge, but also shows whether your MagicTrap is successfully connected to the MagicScout app and your radio signal quality at the installation site. 

Note that the more LED lights you have on, the better your battery level. To check, press the function button on the side of your device once, or check it directly in the MagicScout app: 

• Three green LEDs: > 70% charge 
• Two green LEDs: 31-70% charge 
• One green LED: < 31% charge level 

You can purchase an unlimited number of traps with a single e-mail address account. 

Upon delivery of your MagicTrap, we ask that you check the contents of the package once to ensure proper assembly. The delivery includes: 

• Mobile radio module 
• Trap 
• Bee protection grid 
• Charging cable USB to USB-C 
• Standard mount 
• 2 x cable ties 
• Then you’re ready to go – just follow the steps below: 
• Remove the bee guard 
• Fill the yellow bowl (reservoir) with one liter of water 
• Put the bee protection grid back on 
• Connect MagicTrap to the MagicScout app 
• Switch on the MagicTrap module 
• Insert the MagicTrap module into the rail 

Click here for a short video on how to set up the MagicTrap! 

We have designed our own mounting for the MagicTrap, which allows mounting on bars with different diameters and can also be adjusted in the angle of inclination (joint mount Pro). 

You can buy our accessories in our Agrocloud website. 

Click here for a short video about the assembly of the MagicTrap! 

The reservoir stores 1 liter of water. After filling and aligning the yellow bowl horizontally, the water runs evenly. 

Of course, in hot, sunny weather, the water will evaporate more quickly than on colder days. However, under normal weather conditions, the reservoir should provide water for up to three weeks. 

Filling the water tank 

• Remove the bee guard and camera module. 
• If your MagicTrap is attached to a pole, you can hang the bee guard on the hook of the bracket. 
• Hold the trap vertically so that the water reservoir is tilted down. 
• Fill the reservoir with one liter of water by carefully pouring it into the slit-shaped opening with a small amount of dishwashing liquid. 

Click here for a short video on how to build the MagicTrap! 

1. From the MagicScout app, select your trap under “MagicTraps” 

2. Go to “Show menu” item at the top-right of the screen 

3. Select “Edit location description”

After you have connected your MagicTrap to the MagicScout app (see Connecting), you will be prompted to name the trap. 

You can then specify the location and change it at any time in the MagicScout app. 

1. From the MagicScout app, select your trap under “MagicTrap”  
2. Go to the “Show menu” item at the top-right of the screen 
3. Select “Edit location” 
4. Select the button below to select a new location for your trap on your field map 
5. Select the “Change Location” button to accept the changes. 

The MagicTrap should be set up as close as possible to the planted oilseed rape and be within the reception range of a GSM radio cell (“mobile radio”). The LED indicator shows how strong the radio signal is. 

For more information, see LED indicators . 

If beetles are positioned on each other or the water is contaminated, incorrect results may occur. 

For reliable results, the trap should be cleaned at least every three weeks, or more often if necessary (depending on contamination and weather). 

Note: Make sure that any detergents used do not contain plastic solvents as these could lead to serious damage. 

The MagicTrap is typically in deep sleep mode most of the day. No LEDs will flash in this mode. 

The MagicTrap turns off to save energy for cloudy/rainy days. It only wakes up at certain times to send a status and/or image. 

The trap’s wake-up times are based on local weather data. On sunny days, they are as follows: 

• 8 am: Status (battery, signal, etc.) 
• 12 noon: Status + image 
• 4 pm: Status + image 
• 8 pm: Status 

Hint: 

You can track the future wake-up times of the trap at any time in the MagicScout app, but you cannot change them manually. 

1. From the main screen in the MagicScout app, select your trap under “MagicTraps” 
2. Select a given field and review data under “Next recordings” section 

To ensure that you continue to enjoy your MagicTrap for seasons to come, we recommend storing your trap as follows: 

• Dry and at room temperature 
• Switched off with about 40-60 % battery (equivalent to two LED lights) 

However, before returning the MagicTrap to use, you should fully charge it again. It will then be ready to support you in your observations. 

Note: Due to its technical components, the camera module of the MagicTrap must be protected from permanent frost. Battery life will be strongly affected otherwise. Light frost over short periods is no problem, however, and the MagicTrap can remain in the field. 

If your MagicTrap is broken or no longer in use, it can of course be disposed of. Do not, however, dispose of old devices with household waste. You should instead use a special collection and returns system. 
 

Observe the local regulations and dispose of electronic parts at a recycling center for example. 

We are cooperating with several qualified recycling companies to support the return of old devices. If a device manufactured by us has reached the end of its life and you would like to return it, please contact: 

 
https://www.take-e-way.de/leistungen/elektrogesetz-weee-elektrog/b2b-altgeraete-ruecknahme-entsorgung/ and fill out the questionnaire. 

Quick tip: 

End-of-life devices often contain sensitive personal data. This is particularly true of information and telecommunications technology devices such as computers and smartphones. In your own interest, please note that end users are responsible for deleting the data on the old devices to be disposed of. You can request data erasure here. 

If you need support on MagicTrap, please use the AgroCloud contact form. 

You can also forward questions and problems to us at any time via our MagicScout app:

1. From the main screen in the Magic Scout app, go to the “Profile” menu 
2. Select the “Support and Requests” menu 
3. Select “Report issue” 
4. Complete and submit the “Report Problem form” 

If your MagicTrap is not sending images, there are two simple fixes to try first: 

1. Restarting the MagicTrap camera module 

2. Reset the MagicTrap camera module if step 1 was not successful 

Unfortunately, your MagicTrap is not sending any signals. There can be several reasons for this, including a weak cellular signal. Try a new location and then restart the MagicTrap camera. 

Important note: When installing the MagicTrap for the first time, the camera module should only be switched on after pairing with the MagicScout app so that the first image is displayed immediately. If you only link the trap afterwards, it can take several hours until the next signal arrives in the MagicScout app. 

Did you accidentally connect your MagicTrap to the wrong account first? 

Please delete the trap from your MagicScout app before logging in with the correct account. This will ensure that your trap is automatically unlocked again. 

If your MagicTrap cannot be linked either by QR code or manual input, please contact the AgroCloud customer service. 

Does a message appear, saying that you don’t have a MagicTrap license even though you ordered one? 
Please note: your license is linked to the e-mail address you registered for the MagicScout app, not necessarily the one you provided when purchasing MagicTrap at the AgroCloud website. 
 

If you keep having problems with your MagicTrap license registration in the MagicScout app, please contact our customer service. 

The LEDs initially go through several stages after switching on: 

• Yellow charging animation after switching on 
• Green LEDs for battery status 
• Blue LEDs for signal status 
• Middle LED flashes yellow to indicate in operation 

The MagicTrap takes around 5 minutes to restart. The LEDs will turn off and an image should appear in the MagicScout app. 

The solution to some problems can be quite simple: 

• Trap is in the switched-on state; 
• LEDs are off, press covered button, left of yellow switch-on lever for approx. 3-5 seconds with a paper clip or similar. 
• LEDs start flashing (charging animation) 

The trap takes around 5 minutes to restart. The LEDs will turn off and an image should appear in the MagicScout app. 

For more information about sharing your MagicTrap with other people, click here. 

If it doesn’t work, you can check two things: 

Make sure the process was saved correctly. 

• Select the two people icon in the upper right corner of your MagicScout app. Under "Manage MagicTrap", you will see already unlocked accounts for the relevant trap. 
• Also check that the other person has logged into the MagicScout app with the correct account. 

Make sure the other person has the latest MagicScout app version installed. 

• For invited people to access your MagicTrap, you must have the MagicScout app version 1.51.4 or newer. 
• The invitation will not be sent by e-mail, but will appear directly in the MagicScout app. 

The MagicTrap is permanently exposed to the weather and is therefore weatherproof. 

However, please contact our customer service if your MagicTrap becomes water damaged. 

Read the following safety instructions and warnings carefully before operating MagicTrap. 

Failure to follow these instructions and information may result in fire, electric shock, another injury, or damage to MagicTrap or other property. 

Using damaged items carries an element of risk. We therefore recommend that you do not use the MagicTrap if it becomes damaged. 

If the damage is caused by transport, please contact our customer service for appropriate compensation. 

The MagicTrap is a digital yellow insect trap. 

For correct function, please position the camera module above the trap body. The attachment to the cover grille helps with this. This ensures that the trap interior is photographed in an ideal position. 

Do not use for photographing other objects or persons as this is not the intended purpose of this device. 

If your MagicTrap shows any damage from use, please stop using it. 

Do not attempt to repair it independently and always follow our safety instructions included with your order. 

If your yellow tray cannot be repaired with the spare parts offered by us, please contact our customer service. 

To avoid permanent internal or external damage to the product, MagicTrap should not be stored at sub-zero temperatures (< -5°C) or temperatures exceeding 35 degrees Celsius for an extended period or permanently. 

Permanent exposure to vibration or oscillation can also cause irreversible damage to the product. Appropriate storage is recommended. 

Storage at room temperature in a dry environment is ideal to avoid damage to the battery and other components. 

Please use the AgroCloud contact form if your problem is not described in the FAQs: AgroCloud Contact Form 

Alternatively, you can also forward problems directly to us via the MagicScout app: “Profile” ➔ “Support and Requests” ➔ “Report issue”. 

Handle your MagicTrap with due care. 

The housing is made of plastic and contains sensitive electronic components. 

Do not pierce or break the device or battery, do not expose the MagicTrap or battery to open flames or liquids, and do not drop the device. 

Do not continue to use the MagicTrap if you suspect it is damaged as this may cause overheating or injury. 

Do not use the device if the solar panel protection is cracked as this may cause injury. Likewise, cracks, breaks, and sharp edges on the plastic housing can cause injury. 

Only use the components included in the delivery to avoid damaging the MagicTrap. 

The use of additional components, such as screws or nails, can exacerbate or cause possible damage. 

After installing the MagicTrap, make sure that the camera module is neither used in sub-zero temperatures (< -5°C) nor in temperatures exceeding 35°C for an extended period or permanently. Uninstalling the MagicTrap during extreme weather periods is recommended to avoid irreversible damage. 
 
To avoid contamination, always remove the MagicTrap device from the field before any crop protection measures. 

When maintaining the MagicTrap and changing and refilling the water, pay special attention to the camera module. 

To avoid damage, do not place your MagicTrap on the ground. For safekeeping during maintenance, use the hook provided for this purpose on the bracket. Here you can hang the grid together with the MagicTrap. 

Always wear gloves when carrying out maintenance work on your MagicTrap and avoid coming into direct contact with the device to prevent contact with possible residues of chemical crop protection agents. If necessary, clean the device with a damp cloth before maintenance. 

To ensure safe and responsible use of the MagicTrap, click here for a short video on how to set up the MagicTrap! 

Print this manual and keep it in a safe place. 

You can use the MagicScout app without being connected to
the Internet.

Captured images are saved, uploaded, analyzed at the next opportunity.
You can also easily install the AI models to directly identify weeds, 
diseases, and pests live without an Internet connection.
This can be done under Profile ➔ App Settings ➔ Camera
Settings ➔ Live Detection without Internet.

The image recognition models of the MagicScout app identify various pest, 
weed, and disease species.
The app provides a detailed overview of the individual species:
Camera ➔ Weeds / Diseases / Traps ➔ i ➔ More information

You can install the MagicScout app free of charge from the App
Store or Google Play and get started right away!
If you would also like to receive photo analyses of your fields, including 
weeds and diseases, download our app and connect your MagicTrap in just 
a few steps. 

No! You can use the MagicScout app and its features without a user profile.
However, creating a free user account offers many benefits, such as 
creating and saving personalized fields and observations.
However, if you want to link a MagicTrap, an account is mandatory.

To delete your account, follow the steps in the MagicScout app:
Profile ➔ Personal and Account Settings ➔ Account management ➔
Delete user account 

This notification usually appears if the MagicTrap is already used with 
another account. If you are sure that you have not claimed your MagicTrap 
yet, please advise us via the AgroCloud contact form.

Yes, you can use the fields and observations in the MagicScout app on all 
your devices. Just use the same account for the different devices. The data 
will be updated there automatically

Create MagicScout account and log in 

1. Open the MagicScout app 
2. From the main screen menu at the bottom, go to the “Profile” menu 
3. Go to “Personal and Account Settings” 
4. Enter the e-mail address you want to link to your Magic Scout account 

Log out 

1. Go to the MagicScout “Profile” menu on the main screen. 
2. Select “Personal and Account Settings” and then “Account Management” 
3. Tap the “Log-out” button at the bottom of the screen. 

The MagicScout app is currently available in the following languages: 

• English 
• German 
• French 
• Italian 
• Spanish 
• Slovenian 
• Czech 

Normally, when you download the MagicScout app from your local market you may find the local language and English as available languages in the MagicScout app. 

If you want, you can switch between the two languages. Here’s how: 

1. From the MagicScout main screen menu at the bottom, go to the “Profile” menu 
2. Go to the “App settings” menu 
3. Select “Language” to change the app language 

MagicScout is the tool for the crop professional! 

Structure your field observations to make better decisions. Save time by identifying causes of damage in seconds and automate your field rounds with MagicTrap. 

MagicScout at a glance: 

• Connection to your MagicTraps 
• Identification of weeds and diseases with image recognition 
• Photo analysis of yellow traps 
• Agricultural weather 2.0 with spray weather recommendations 
• Clear field profiles as a supplement to your field card index 

Identify problems: With integrated image recognition, you can identify weeds and diseases quickly and easily. You can also analyze pests in your yellow trays. You can document the causes of damage in your field in seconds, even without being connected to the Internet. 

Analyze agricultural weather: With Agricultura Weather 2.0, you can now better understand how your crops are developing, what is stressing them, and when you should react. MagicScout calculates your ideal spraying windows and will soon be able to analyze historical weather data. 

Generate field profile: MagicScout generates a clear field profile, giving you all the relevant information at your fingertips anytime, anywhere. Questions like "Have I had this weed in this location in the last few years?" or "What are the stressors in my field?" are a thing of the past. 

Automate field walks: Always wanted to monitor your crops remotely? With the MagicTrap smart insect trap, you can always be in the field without being in the field. Connect your digital yellow trap with MagicScout app to respond to pest influxes even better. 

Click here to watch the MagicScout app video! 

Artificial intelligence 

Your shots are analyzed in seconds using the latest technology and artificial intelligence. Our models are continuously trained to recognize patterns in images. 

Training data 

We have a growing data archive comprising thousands of images to train the software. 

This archive contains photos of crops in different growth stages and lighting conditions from multiple angles, as well as several reference images of typical canola pests in yellow trays. 

For optimal image recognition in the MagicScout app, please keep in mind the following: 

Good light 
Good exposure is essential. Make sure it is neither too dark nor too light. In sunny conditions, avoid casting shade on the subject. 

Tip: Before photographing a dark subject, use the flash on your phone to ensure the subject is as clear as possible. 

Bad light 

Our built-in flash function consigns poor lighting conditions to history. 

Open scan mode by selecting the "Camera" function in the bottom bar of the MagicScout app. You can now activate or deactivate your smartphone’s flash by selecting the flash icon. 

Note: Using the exposure function further reduces the phone’s battery life. 

Good angle 
For optimum recognition, photograph the weed or disease from directly above (at a 90-degree angle). This will keep all details visible and avoid distortions. When photographing the weeds, leave them in place and do not pull them out of the ground. 

Good distance 
For optimum results, the object should be in the foreground. Other leaves or plants in the picture may prevent image recognition. So, for weeds, try to have only soil in the background. To identify diseases, you can hold the affected leaf steady in your hand to bring it into the foreground. 

Good quality 
Shaky and unfocused images significantly affect image recognition. To prevent this, tap the weed once to focus the object automatically. 

You can see your profile data under “Profile” in the MagicScout app. Select “Personal and Account data”, then “Personal data”. Click on “Edit” (top right corner) to change your first name and family name. 

You will also find your current MagicTrap software license under “Profile”, then “Personal and Account Settings” and then “Account Management”. 

Our team continues to develop the MagicScout app, so updates are available every few weeks. To stay up to date, we recommend that you enable automatic updates on your device. 

Update iPhone apps automatically: 

• Open your “Settings”. 
• Select App Store. 
• Activate the “App Updates” option. 

Update Android apps automatically: 

• Open the Google Play Store app. 
• Select the profile icon in the upper right corner. 
• Select Settings "Network settings", then select "Automatic app updates". 

Want to save data by not running updates or synchronizing data when using the mobile network? No problem! Just deactivate the function in the MagicScout app. 

Disable synchronization via mobile data 

1. From the MagicScout main screen menu at the bottom, go to “Profile” menu 
2. Open to the “App settings” menu 
3. Go to the “Data and storage” menu 
4. Disable “Use mobile data” 

Enable/disable observations: 
By disabling this feature in the MagicScout app, recorded observations can only be shared when you are actively connected to a WLAN. This will also result in a delay in receiving the results of the image analysis. 

Enable/disable camera settings: 
If the camera settings are disabled in the MagicScout app, updates for these settings can only be shared when you are actively connected to a WLAN. So if there are new image recognition models, these will only be downloaded when connected to a WLAN. 

MagicScout can also optimize your storage space! 

1. From the MagicScout main screen menu at the bottom, go to “Profile” menu 
2. Go to the “App settings” menu 
3. Go to the “Data and storage” menu at app settings 
4. Enable the “Optimise local storage” function 

If you activate this function, the data will only be stored in compressed form on your device. If you want to view a single image in full resolution, you can select it to download it automatically. 

The image recognition hit rate depends very much on the quality of the image. 

Please see the information in the MagicScout’s Optimal Photo Quality section. 

Bad connection on the field? 

We recommend downloading the required models to your phone via Wi-Fi beforehand. Recognition works even faster offline than online with image analysis in the cloud. Try it out! 

To download the models to your smartphone in the MagicScout app: 

1. From the MagicScout main screen menu at the bottom, go to “Profile” menu 
2. Go to the “App settings” menu 
3. Go to the “Camera settings” menu 
4. Enable the “Diseases” option 
5. Download the AI models available 

Any other suggestions or issues you’d like to report? Contact us directly from the MagicScout app or use the AgroCloud contact form! 

Report a problem from within the MagicScout app: 

1. Open your MagicScout app 
2. From the main screen menu at the bottom, go to “Profile” menu 
3. Go to the “Support and Requests” menu 
4. Fill in the form fields to send your consultation