FAQ

We provide specialized software for crop monitoring and analysis, field management, and weather forecasting tailored for agriculture. 

For some digital products (MagicScout), we offer limited free versions for you to evaluate before making a purchase. 

Unfortunately, you cannot leave feedback or reviews for products purchased yet. However, we will be improving our Agrocloud e-shop soon and you will have the opportunity to contribute. Thanks in advance for your contribution.

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We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express). You can select your preferred payment method during the checkout process.  

You will automatically get an email confirming the order once the payment has been successfully accepted by our online payment processing partner. If you do not receive this, please search for AgroCloud in your email application or check your spam folder. 

No, we do not offer this service, as most of our digital solutions are virtual. 

Unfortunately, we do not offer custom orders or bulk discounts yet. 

Yes, we regularly offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Additionally, keep an eye out for special promotions advertised on our website. 

We offer home delivery for any hardware or device included in your order. For software or licenses, you will receive the relevant information via e-mail. 

Once your order has been shipped (in case of hardware or device), you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the courier's website. 

No, we do not offer international shipping because the digital solutions that we are selling are country specific. You must browse Agrocloud.bayer.com from your country (related to your billing address) to see the digital solutions that are available in your location. 

For software only, your credentials will be sent via e-mail rapidly. For hardware, depending on your country, shipping will take from 3 to 5 working days. 

If our hardware products have any damage or defective on arrival, please contact us through the contact form and we will deal with the issue as soon as possible. 

We offer 24/7 technical support via FAQs, email and chatbot. If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us by filling out the contact form on our website. We strive to respond to all inquiries within 24 working hours.  

Our AI-based virtual assistant is here to help you 24/7. You can use the chatbot for quick assistance with common questions, troubleshooting steps, and to connect with our support team if you need more help. 

We’re here to help! If you have a question that hasn’t been addressed in our FAQs, please feel free to reach out to our customer support team. You can contact us via email, or through our online chatbot support. Our knowledgeable team is ready to assist you with any inquiries you may have about our products, services, or policies. Your satisfaction is important to us, and we’re committed to providing you with the information and support you need. 

You cannot cancel your order once payment has been approved. If you subscribed for a 1 year/1 season license, you would have the opportunity to cancel your renewal to avoid extending your subscription after 1 year/1 season.  

For software, we do not have return/exchange option. For hardware, our return/exchange policy depends on the digital solution: for Magic Trap, please visit the product terms and conditions here.

The product warranty depends on the digital solution you are planning to buy/ already bought.  

• For ResiYou, no product warranty applies. 
• For Magic Trap, please visit the product terms and conditions
• For Grape Vision, no product warranty applies. 

Yes, we use Stripe for processing payments, which ensures your data is secure. Stripe is a leading payment gateway known for its robust security measures. It complies with PCI-DSS (Payment Card Industry Data Security Standard) Level 1, the highest level of certification available in the payments industry. Additionally, Stripe uses advanced encryption to protect your transaction details, and our website employs SSL encryption to safeguard your personal information. 

Yes, your personal details are secure. AgroCloud is built on a robust eCommerce platform that employs advanced security measures to protect your information and ensures that your data is handled safely. Additionally, we use SSL (Secure Socket Layer) encryption to safeguard data transmission between your browser and our servers. We also implement regular security updates and patches to maintain the highest level of security for our customers’ personal details. Your privacy and data security are our top priorities. 

The primary target user for ResiYou is the crop protection decision maker, who has access to the necessary data (spray data) for making predictions. 

The tool's insights provide value along the entire food value chain, so users beyond the farm are also considered.

ResiYou currently offers residue predictions for various crops, including popular choices like strawberries, pome and stone fruits. 

Ongoing development means new crops are being added to the platform continuously. Subscribe to our newsletter to get the latest updates!

In the ResiYou application, users can see the status of the substance – whether it is supported by the prediction model, experimental, or not supported. Experimental means that the accuracy of the residue prediction model is being tested for the specific substance. Unsupported substances are also highlighted in the prediction screen in the unsupported substance section.

ResiYou has been developed to cover products on the market, regardless of the manufacturer. 

ResiYou predicts residue dissipation at harvest. Users can simulate sprays, compare predictions, and check compliance with secondary and legal standards. Using the calendar view, users can also see which plot is ready for the selected supermarket at a given date.

The residues that are present in the crop at harvest depend on the weather conditions on the day of spray application and the intervening time till harvest, as well as on crop development. The ResiYou model developed considers several weather forecasting dimensions and actual past weather for the period. 

A prediction is a forecast generated by the ResiYou mathematical model, which calculates the level of active substances in plant protection products. It considers the data entered by the user and those required by the system, based on weather data and a vast database of results from laboratory residue tests. 

When you buy a ResiYou license, you buy a specific number of predictions that you can use to make predictions of residue levels in your crops. The result of each prediction is valid for 200 days and can be checked against the requirements of all recipients of fruit active in the ResiYou system.

ResiYou provides probabilistic estimations of residue concentrations. For each harvest date, ResiYou displays a “best estimate” residue value, based on the most likely residue concentration (in mg/kg) foreseen at that date. Remarkably, if you were to take multiple fruit samples at a chosen harvest date, the average concentration of residues would come closer and closer to the “best estimate” provided by ResiYou. 

The data required is the basic information about the plot, such as location (GPS coordinates or address information), type of crop, name of the variety, growing environment (open field or protected), and date of transplant for annual crops or date of flowering for perennial crops.  

Next, it is necessary to record some information about the spray program applied, such as date of treatment, sprayed product name, sprayed dose rate and sprayed water volume. 

The data uploaded or entered in ResiYou belongs to the data owner (the user who enters it) under the EULA and Data Privacy statement described for ResiYou. 

There are three main strategies for extending coverage to missing substances. These are as follows: 

1. Conducting dedicated field trials to capture the missing data. 
2. Promoting the capture of additional data during commercial set up. Users could be rewarded for providing analytical data gathered in their plots. 
3. Triggering the capture of publicly available data. 

The overall plot risk level indicates the statistical probability (from 0 to 100%) of a plot failing to comply with any of the requirements of the selected supermarket or platform. This overall risk considers jointly the corresponding risks of failing to comply with individual requirements, namely: 

• Exceeding the maximum permitted number of substances  
• Exceeding the maximum permitted percentage of individual MRLs 
• Exceeding the maximum permitted sum of MRL percentages 
• Exceeding the maximum permitted percentage of individual ARfDs 
• Exceeding the maximum permitted sum of ARfD percentages 
• Exceeding the maximum permitted percentage of individual PRP-ULs 
• Exceeding the LOQ for any blacklisted substance 
• Risk of traces exceeding the LOQ 

In the list of plots, select the specific plot to be exported. Click on the “View spray list” icon. Select the treatments you want to export. In the upper right-hand corner of the page, click on the three dots. After expanding the menu, select the type of file to which the treatment program is to be exported (.csv or .pdf) 

In the ResiYou app, you will find a link in your account menu that enables you to review all the predictions that have been triggered, when and by whom (if you are the account admin). 

The account creation and therefore access to ResiYou platform is almost immediate. 

For one year from the date of activation. After this time, unused predictions are removed from the account.  

Yes, this is very important because the model collects location data to match the weather data as accurately as possible. This data is included in the calculations, so the better the location of the crop is defined, the more accurate the residue level forecasts received.

A real treatment is one that took place in the past or is taking place “today” and is a real treatment, while a resiYou simulation concerns treatments that are planned for the future. You can create several simulations to, for example, compare different products and different hypothetical situations. 

No, ResiYou only supports legal solutions. 

When creating a plot, the system asks for the flowering date, and if you are creating records for a plantation that is blooming or has already faded, enter this time precisely, as it is an important element of the calculations and determines the accuracy of the forecasts. However, if you are creating a plot before the flowering period, enter the approximate time, and before generating the prediction (forecast), correct this time to the actual flowering time to obtain the most accurate forecast. 

Yellow means that there is a medium risk (probability 20-50%) of exceeding the residue level required by the recipient. Red means high risk (probability 50-100%), and it is almost certain that the level required by the recipient will be exceeded.  

Traces are substances whose predicted levels are below the default Limit of Quantification (LOQ), which is set at 0.01 ppm. 

Strawberries have a rolling harvest, meaning they are harvested every 1-3 days during the peak of the harvest season. Secondly, strawberries are fragile and crop protection is crucial in farm operations to ensure good quality produce. These 2 factors – the rolling harvest and the need for intense crop management – make strawberries a difficult crop in which to manage residue levels. 

The first pilot areas for the concept are in Spain. In the current test phase, the geographical reach is being expanded to other countries, such as Morocco, Italy, Turkey, Poland, Greece, Netherlands, and Belgium. 

ResiYou is currently covering Strawberries, Peaches, Nectarines, Apricots, Grapes (table & wine), Apples, Pears & Plums. We are working to add Tomatoes, Peppers & Cucumbers. 

A prediction is a forecast generated by the ResiYou mathematical model, which calculates the level of active substances in plant protection products. It considers the data entered by the user and those required by the system, based on weather data and a vast database of results from laboratory residue tests. A prediction includes results for any date and compliance level with any of the retailers supported. 

There are three main strategies for extending coverage to missing substances in ResiYou. These are as follows: 

1. Conducting dedicated field trials to capture the missing data. 
2. Promoting the capture of additional data during commercial set up. Users could be rewarded for providing analytical data gathered in their plots. 
3. Triggering the capture of publicly available data. 

Training materials are available in the ResiYou platform (accessible after buying a ResiYou license).

GrapeVision is a digital tool designed to help winegrowers make more sustainable and efficient fungicidal treatment decisions, tailored to their specific field conditions. It offers detailed recommendations for preventing fungal outbreaks and allows for collaboration between growers and advisors. By using GrapeVision, winegrowers can maintain or increase yield while optimizing the use of fungicides. 

GrapeVision supports the prediction of outbreaks of the four main vine diseases: downy mildew (Plasmopora viticola), powdery mildew (Erysiphe necator), black rot (Guignardia bidwellii) and botrytis (Botrytis cinerea).

Our primary target users are the grape crop management decision makers at vineyard level (owners, agronomists) and the advisors working closely with them.

The Italian grape varieties covered by GrapeVision in Italy are the following: Abouriou, Aglianico, Albana di Romagna, Alicante Bouschet, Aligote, Alphonse Lavallee, Altesse, Aragnan, Aramon N., Arneis, Arrufiac, Aubun, Auxerrois, Barbaroux (Barbarossa), Barbera, Baroque, Bonarda, Bourboulenc (Doucillon), Brachet (Braquet), Brun Argente (Vaccarese), Cabernet Franc (Breton Bouchy), Cabernet-Sauvignon, Calitor, Camaralet, Cannonau, Cardinal, Carignan, Carmenere, Catarratto, Cesar, Chardonnay, Chardonnay ITA, Chasselas, Chenin (Pineau de la Loire), Ciliegiolo, Cinsault, Clairette, Colombard, Corvina, Corvinone, Cot (Malbec), Counoise, Courbu, Croatina, Danlas, Dattier de Beyrouth, Dolcetto, Duras, Durif, Falanghina, Fer (Fer-Servadou, Braucot, Pinenc), Folle-blanche (Gros Plant), Frappato, Fuella Nera, Gamay noir, Garganega, Gewurztraminer, Glera, Greco, Grenache blanc, Grenache gris, Grenache noir, Grillo, Gringet, Grolleau gris, Grolleau noir (Groslot), Gros Manseng, Gros vert, Italia, Jacquere, Jurancon blanc, Jurancon noir, Lacrima, Lagrein, Lambrusco, Lambrusco Grasparossa, Lambrusco Reggiano, Lambrusco Salamino, Lambrusco Sorbara, Len de l'el, Lledoner Pelut, Macabeu (Maccabeo), Malvasia, Manosquin, Manseng, Marsanne, Marselan, Mauzac, Melon (Muscadet), Merille, Merlot, Merlot Kanthus, Meunier (Pinot meunier), Molette, Molinara, Mondeuse N., Montepulciano, Montils, Montonico, Moscato bianco, Mourvedre, Muller Thurgau, Muscadelle, Muscardin, Muscat blanc a petits grains, Muscat d'Alexandrie, Muscat de Hambourg, Muscat Ottonel, Muscat rose à petits grains, Nebbiolo, Negrette, Negro Amaro, Nerello Mascalese, Nero d'Avola, Nielluccio, Ondenc, Orbois (Arbois, Verdet), Passerina, Pecorino, Persan, Petit Manseng, Petit Verdot, Picardan, Pignoletto, Pineau d'Aunis, Pinot Bianco, Pinot blanc, Pinot Grigio, Pinot gris (Tokay d'Alsace, Pinot Beurot), Pinot noir, Piquepoul, Portan, Poulsard, Primitivo , Prosecco, Raboso Piave, Refosco, Riesling, Romorantin, Rondinella, Roussanne (Bergeron), Sacy (Tressalier), Sangiovese, Sauvignon (Blanc fume), Savagnin rose (Traminer), Schiava, Sciaccarello, Semillon, Sylvaner, Syrah, Tannat, Tempranillo, Teroldego, Terret Bouret, Tibouren, Tocai, Tourbat (Malvoisie des Pyrenees), Traminer, Trebbiano di Lugana, Trebbiano di Romagna, Trebbiano Toscano, Trousseau, Ugni Blanc, Uva di Troia, Verdicchio Bianco, Vermentino (Rolle), Viognier. 

GrapeVision currently covers grapes cultivated using the following systems – Guyot, cordon, goblet. These are the primary methods for wine grapes.  
The systems not currently supported by GrapeVision are the pergola and all covered systems (including those mentioned above), which are often used for table grapes. The reason why these systems are currently excluded from GrapeVision relates to potential microclimates induced by such systems that have not yet been modelled to be taken into account by the prediction models. 

Yes, GrapeVision offers a mobile application for both Android and iOS devices. The mobile application is available in French, Italian, Spanish, Portuguese and English. For all other languages not supported by GrapeVision, the application will be available in English by default.  

Yes, with the mobile application only. You will need a connection to synchronize the GrapeVision web application with the mobile app, but once the synchronisation is done you can use the mobile app in the field without network. 

GrapeVision predicts disease outbreaks at vineyard level to support growers in managing their fungicide program. In addition, the tool offers growers the possibility to enter the fungicide program applied and obtain the duration of the protection for their vineyard. At the end of each season, users can extract the information from GrapeVision in Excel files. With a multi-year view, users can analyse the evolution season after season at field level.  
To facilitate the interaction with others (people, tools) GrapeVision provides interoperability with major players of the private weather station and offers a “sharing its vineyard” functionality. 
In a time where mobility is central, GrapeVision is available for the full experience on the internet via computer, tablet, etc., and also via a mobile app that can follow the field situation at a high level, enable the capture of comments, photos, etc. during field visits, and facilitate the capture of treatments and modifications that would be needed in the tool without waiting until the end of the day.  

Currently, GrapeVision is available for users in France, Italy, Spain and Portugal.  

Step 1: Purchase a license and provide your email address to create your GrapeVision account. 

Step 2: GrapeVision Account creation: You will receive an initial email from noreply@grapevision.com containing a link to enter your details. Please check your spam folder! 

Step 3: A second email from noreply-BCON@bayer.com will be sent to complete the GrapeVision account creation process. 

Step 4: Once you have verified your account via email, you can log in to the tool GrapeVision and begin creating your vineyards in GrapeVision. 

For one year from the date of activation.

Once your GrapeVision account is created, you will start creating the plot/field of your vineyard by clicking on “Add new field”. Look for the field location on the map, draw your field and fill out the field description, then validate. Reproduce this action for all your fields.  

Once your fields are created in GrapeVision, you will have a view of the risk status by plot and you will be able to navigate field by field for more detailed information.  

If you have any doubts or need support, you also have access to user training materials that describe all the different steps to creating your vineyard and benefits from the other functionalities.

It is very important because GrapeVision model collects location data to match the weather data as accurately as possible. This data is included in the calculations, so the better the location of the vineyard is defined, the more accurate the risk disease forecast provided. 

GrapeVision has been developed to make available the list of all fungicide products registered for a given country regardless of the manufacturer. 

Nevertheless, for authorized uses, doses, conditions, and restrictions of use always refer to the product label or product sheet. The user is responsible for verifying that the plant protection products have marketing authorization before any use.

Weather conditions play an important role in the development of disease. Incorrect weather data will negatively influence the quality of GrapeVision disease model predictions.  

GrapeVision has developed interoperability with the following partners: Sencrop, Weenat, PESSL and Meteus. 

Yes, you can use GrapeVision even if you don’t have a private weather station, because it provides forecast and historical weather data. Nevertheless, it is important to validate the accuracy of the weather data, especially the rainfall data, that could negatively impact the quality of the model’s predictions.  

In general, and especially in the context of climate change, we have observed that the accuracy of historical data from weather providers might not be sufficient for a specific location in any given grid. Therefore, we recommend connecting GrapeVision with a private weather station to ensure optimal accuracy of the weather data in the tool.

Click on your name to open the user menu and select “Weather devices”, enter your private weather data credentials and click on refresh “My weather stations”. The list of the weather stations connected to GrapeVision will appear. 

Once the private weather station is connected, it will be necessary to link it your fields. To do this, enter the field settings, select the private station to be connected and the starting date, then click the button to save the change.  

On the detailed graph page, you will see that your weather data is now connected with the historical data from your weather station. If there is an issue at a weather station, an icon will appear in your plot(s).  

Due to climate changes and increased localized storms, we have developed the ability to adjust rainfall data at field level. This enables GrapeVision users to accurately capture what is happening in a specific vineyard, which could influence disease risks. 

The data required includes basic information about the vineyard, such as location (field mapping), variety name, field sensitivity to the different diseases, and the geographical sensitivity index to powdery mildew. Ensuring an accurate growth stage at field level is crucial in assessing disease risk. We highly recommend carefully noting the date of budburst, and adjusting it if necessary, at the beginning of the season. 

GrapeVision model disease prediction will inform you about the risk present on your plot but won’t recommend application timing and/or which product to apply.  

The objective is to inform you about the risk present at vineyard level and let you take the decision about which product to apply and when following your fungicide strategy. Based on the GrapeVision prediction, you will be able to:   

• Adjust your application timing.  
• Design your vineyard treatment plan based on the risk associated to each field (eg. sequential arrangement of your fields – starting with the field that has the highest disease risk and finishing with the one with lowest risk). 
• Adjust your product choice considering:

• • Overall disease risk. E.g., downy mildew treatment is planned, and black rot risk appears before you start the application – take a product to target both diseases.
  • Product performance (level of efficacy, protective or curative, wash off, etc.) vs disease risk level and weather forecast.
  • Adjust the total number of fungicide applications based on the disease risk level and weather forecast. 

Each model has a specific design to model the disease risk based on the fungus cycle specificities. Nevertheless, a harmonized color code indicates when the field disease risks is high (red), medium (orange), low (yellow) or no risk (green). Furthermore, when you enter a treatment into GrapeVision, the protection of your vineyard for a given disease will be indicated with a purple color (dark purple indicates full protection, light purple partial protection)  

To facilitate the connection between the prediction risk and the fungus cycle, we have developed a user guide to support your deliberations.

A notification is available on the computer and mobile interface to alert you to risks arising on your field. These notifications can be seen on logging in to GrapeVision.

GrapeVision promotes closer collaboration through the sharing feature. Winegrowers can choose to share their data directly with their consultants, which means technicians can have an insight into what is happening in the field at any time of the season and can adapt defense programs in a timely manner. In addition, by acting as a shared ‘registry’ of treatments, GrapeVision supports post-season analysis to ensure outcomes improve year after year. 

GrapeVision vineyard can be shared with all GrapeVision users present in the country where the account has been opened. Once the sharing is done, the others can have access to the vineyard visualisation and the data you entered.

GrapeVision is available in French, Italian, Spanish, Portuguese and English. The language displayed will match your computer’s browser setting. If your preferred language is not supported, the application will be in English by default. To change the language in GrapeVision, adjust the language in your browser. 

Yes, GrapeVision offers a mobile application for both Android and iOS devices. The mobile application is available in French, Italian, Spanish, Portuguese and English. For all other languages not supported by GrapeVision, the application will be available in English by default.

Yes, with the mobile application only. You will need a connection to synchronize the GrapeVision web application with the mobile app, but once the synchronisation is done you can use the mobile app in the field without network. 

GrapeVision is compatible with Google Chrome and Microsoft Edge, but not recommended for use with Firefox. 

You can claim for subsidies in Italy but unfortunately not in France.