FAQ

The MagicScout app allows you to archive MagicTrap data!

Here is a step-by-step guide to archiving the data:

1. Under Home, select the desired MagicTrap whose data is to be archived.
2. Click on the three-dot menu at the top right
3. Here you can choose between the options “Save trap” and “Delete trap”. Both offer the option to back up the data.
4. Confirm the action by pressing on the red “End” or “Delete case” field.
5. The “Archive” field now appears.

MagicTrap automatically detects rape pests using our intelligent image recognition.

We use artificial intelligence (AI) for image recognition. Our models are continuously trained to recognize patterns in images. To ensure that the software has sufficient training material available, we have created an extensive data archive with thousands of images, which is constantly growing.

The archive contains, for example, photos of yellow peels in a wide variety of situations, perspectives and lighting conditions as well as a number of reference images of typical rape pests.

Tired of counting rape pests by hand? The MagicTrap 2 has a high-resolution camera with autofocus, which photographs the contents of your yellow bowl at regular intervals and sends it to the MagicScout app via mobile network.

The images are automatically evaluated and the results are then made available on your smartphone.

The MagicScout application provides all important information about the maintenance needs of your MagicTrap. The focus is on the quality and corresponding analysis of the generated images.

As part of this, the following status messages may be displayed. Feel free to use our sample images as a guide.

Empty: Your MagicTrap is empty or has recently been cleaned.

Normal: Your MagicTrap shows isolated pest infestation.

Too full: Your MagicTrap contains too many pests. Please clean the trap body to ensure optimal image recognition.

Share MagicTrap (“main account”)

Accept case (“guest account”)

Our MagicTrap 2 can currently only be purchased in our web shop for Germany and Austria. The first-generation MagicTrap is no longer available in these countries.

For customers from the Czech Republic, Slovakia, Poland and Great Britain, we currently still offer the first-generation MagicTrap in our web shop. We are working hard to make MagicTrap 2 available here as well.

MagicTrap is also available in Sweden, Lithuania, Latvia, Hungary, Estonia, Denmark, Finland, Romania and Switzerland via our partner web shop.

In order to be able to process an order accordingly, we need an appropriate local delivery and billing address.

To stay up to date, feel free to keep an eye on our website — as soon as there is news, we will publish it.

You have the following options for a license/subscription via our web shop:

With an email address/account, you can purchase a maximum of one Pro license. A second account is required to access more than 10 traps.

Only the purchase of the license gives you an insight into the images and corresponding analyses.

Important note:

For an error-free connection of the physical MagicTrap with the MagicTrap software, the same email address must be used when creating the account as when ordering from the web shop.

If you have signed in to the app using another account, we can also manually adjust the license. Please send us a short message to our customer service and we will get back to you as soon as possible!

License upgrade or downgrade

In the event that you want to reorder MagicTraps and need the next highest license, or maybe even use fewer traps and want to downgrade, you can easily rebook this via your profile on the website under “Change Plan”.

Cancel or pause licenseYour subscription is automatically renewed annually on the order date. Before you renew, you will receive a reminder email from us.

If you no longer use your MagicTrap, you can cancel your license at any time. Use the “Cancel Plan” feature to do this.

If you want to pause your license because, for example, there is no rapeseed in your crop rotation, you must also cancel the plan first.

After a cancellation, you can select the “Extend Plan” function in your profile at any time. Your license will then be reactivated.

AND THIS IS HOW IT WORKS:

1. View profile (login with your email address)



2. Change/cancel license plan



3. Confirm updates

Have you canceled your license and need access to your MagicTrap again for the coming season?

You have two options:

If you canceled your license a long time ago, you can simply buy a new license on the website.

If you've just canceled your license, you can resume the old plan within a short period of time.

AND THIS IS HOW OPTION 2 GOES:

1. View profile (login with your email address)



2. Select “Extend Plan” under “Current Plan”



3. Extend plan

Do you have a new credit card and want to update the information for the next payment? No problem! You can easily manage your payment methods in your profile.

If you have created multiple payment methods, the method set as “standard” will be charged for future settlements.

AND THIS IS HOW IT WORKS:

1. View profile (login with your email address)



2. Edit payment method (e.g. when the expiration date is updated)



3. Add a payment method (e.g. when changing credit cards)



4. Delete a payment method or set it as default

You will automatically receive your invoice and payment receipt by email after every purchase.

If you can't find the documents anymore, you can always find them in your profile.

AND THIS IS HOW IT WORKS:

1. View profile (login with your email address)



2. Find the corresponding invoice under Invoice History and open a link



3. Download receipts

You can update your billing information at any time in your profile.

HERE'S HOW IT WORKS:

1. View profile (login with your email address)



2. Update billing information

Premeo is a regional advice tool for farmers, retailers and consultants.

You can collect points and redeem rewards via the portal - even with us! You can simply store the codes generated there below the subtotal in our ordering process, as shown by way of example below, and then click the “Apply” button to check.

The Premeo points when you buy our products are then credited to your Premeo account. First check the PREMEO customer number box and then enter it in the field that appears below!

To place an order, we currently offer credit card and direct debit payment options.

For technical reasons, we are currently limited to these two options, but are working on offering further payment methods in the future.

If you have a question about the ordering process that could not be answered via our FAQ overview, you are of course welcome to contact us via the contact form.

All you need to use your MagicTrap is a mounting rod. We will deliver everything else to you with:

• Yellow bowl including holder
• Camera module
• USB-to-USB-C charging cable
• Two cable pictures for mounting

Good to have you with us!

To establish the connection between your MagicTrap and the MagicScout app, you can simply proceed as follows:

• Open your MagicScout app.
• Click on the MagicTrap icon or open the camera of your MagicScout app.
• Scan the QR code on your camera module or enter the model number manually.
• Then select the location on the map where the MagicTrap is positioned.
• Important: Switch on the camera module only after pairing with the app

You will then receive further helpful tips about MagicTrap, which you can also access again and again later.

To charge the MagicTrap 2 module, simply plug in the cable. The device is charged both when switched on and when switched off. The changing green LEDs indicate the device's active charge.

Use the original cable that came with it to charge.

Once fully charged, the module can last for several days even in cloudy weather. So you can get through an entire season without any problems!

⚠️ Important note: Apple accessories are not supported. Please use the included charging cable

The location of the trap can be adjusted in the app (e.g. when the device changes field).

The location does not update automatically, but must always be adjusted manually as shown below.

Note:

The MagicTrap 2 is able to communicate the location. This is not yet available in the app, but if you need the location, e.g. to find the trap in the field again, you can contact Customer Support.

Until it is available in the app, the location must also be manually adjusted for the MagicTrap 2 in the app. miscellaneous

Would you like to use your MagicTrap with a new account or borrow your trap?

It's very easy!

//Delete MagicTrap from the app

Your trap is immediately decoupled and can be connected to a new account. All pictures that have been taken so far cannot be seen by the new account.

Important note: Please contact support if you want to transfer your license to another account.

You can check the signal strength on the device as well as in the app. Both are only possible if your device is also connected to the account.

The LED display on your MagicTrap not only gives you information about the remaining battery charge, but also shows you whether your MagicTrap is successfully connected to the MagicScout app and how good your wireless signal is at the installation location.

Important: Please move your trap if it receives a weak signal or just receives “EDGE” so that it can reliably send pictures.

Check on the device:

Basically: The more blue LED lights on the top bar, the better your radio signal is. To check, hold down the function button on the side of your device until the LEDs start blinking:

• 1 blue lamp is on: signal strength poor
• 2 blue lamps light up: signal strength medium
• 3-4 blue lamps are on: signal strength good - very good

Example: poor signal strength

Example: good signal strength

In-app verification:

The app also shows the device's signal strength.

Note: The displayed signal strength always refers to the last signal that the device sent and may therefore differ from the real signal strength (e.g. when the trap is transferred to another field).

The bottom LED display on your MagicTrap 2 tells you how much battery charge is left on your device. However, you can also check the battery level in the app.

Check on the device:

Basically: The more LED lamps in the bottom bar are green, the better your battery level is. To check, press the function button on the side of your device once (see video).

• Four green lights: > 75% charge level
• Three green lights: > 50% charge level
• Two green lights: > 26% charge level
• A green lamp: > 11% charge level
• Four red lights flash: < 10% charge level

In-app verification:

You can also check the device's battery level in the app.

Note: This battery level always refers to the last signal that the device sent and may therefore differ from the real battery level.

Through the web shop, you currently have the option to purchase ten traps per account/email address, which can be used with the appropriate license.

In the event that you want to purchase additional traps, a second account/email address and an additional license are required.

The MagicScout app gives you the opportunity to decide for yourself when the MagicTrap monitoring season ends and when it starts.

A previously stored MagicTrap can easily be reactivated via the app. It is then ready for use and can once again help you with monitoring.

The MagicScout app gives you the opportunity to easily end your MagicTrap season - whenever you want!

If you want to end the season, you can store the MagicTrap in the app with just one click. This will officially end the season and the trap will disappear from your active overview. When stored, the trap no longer takes photos or recordings, so you can turn it off and store it safely.

The MagicScout application provides all important information about the maintenance requirements of your MagicTrap. The focus is on the quality and appropriate analysis of the generated images.

As part of this, the following status messages can be displayed. Feel free to use our sample images as a guide.

• Normal: It's okay.





• Angled installation: The water in the trap body of your MagicTrap is not distributed and collects on one side. Please reposition the trap body.







• Dry: There is no water (anymore) in the trap body of your MagicTrap. Please fill up the water tank.

The MagicScout application provides all important information about the maintenance requirements of your MagicTrap. The focus is on the quality and appropriate analysis of the generated images.

As part of this, the following status messages can be displayed. Feel free to use our sample images as a guide.

• Normal: It's okay.





• Frozen: The water in your MagicTrap is frozen. Please remember to store your MagicTrap in case of prolonged frost and cold weather.







• Snow: The trap body of your MagicTrap has snow. Please remember to store your MagicTrap in case of prolonged frost and cold weather.

The MagicScout application provides all important information about the maintenance requirements of your MagicTrap. The focus is on the quality and appropriate analysis of the generated images.

As part of this, the following status messages can be displayed. Feel free to use our sample images as a guide.

• Normal: It's okay. There are a few bubbles in the corners of the trap body.





• Partially foamy: Increased blistering over larger areas in the trap body of your MagicTrap.







• Highly foamy: Strong and extensive blistering in the trap body of your MagicTrap. Please clean the trap body and fill the water tank.

The MagicScout application provides all important information about the maintenance requirements of your MagicTrap. The focus is on the quality and appropriate analysis of the generated images.

As part of this, the following status messages can be displayed. Feel free to use our sample images as a guide.

• Empty: Your MagicTrap is empty or was recently cleaned.





• Normal: Your MagicTrap has sporadic pest infestations.





• Too full: Your MagicTrap has too many pests, please clean the trap body for optimal image recognition.

The MagicScout application provides all important information about the maintenance requirements of your MagicTrap. The focus is on the quality and appropriate analysis of the generated images.

As part of this, the following status messages can be displayed. Feel free to use our sample images as a guide.

• Clean: Like new, your MagicTrap is absolutely clean.





• Normal: Your MagicTrap has a clean state of the trap body.





• Dirty: Your MagicTrap has (occasionally) dirt. Mix-up with pests may occur.







• Heavily dirty: Your MagicTrap is heavily soiled, please clean it for optimal image analysis.

The MagicScout application provides all important information about the maintenance requirements of your MagicTrap. The focus is on the quality and appropriate analysis of the generated images.

As part of this, the following status messages can be displayed. Feel free to use our sample images as a guide.

• Normal: Everything is clearly visible.







• Limited visibility: There is an interference factor on the camera module lens. Please clean the lens.







• Distorted/blurred: The trap body is not completely visible or shows blurry images. Please check the positioning and cleanliness of the lens.

The MagicScout application provides all important information about the maintenance requirements of your MagicTrap. The focus is on the quality and appropriate analysis of the generated images.

As part of this, the following status messages can be displayed. Feel free to use our sample images as a guide.

• Normal: The trap body is optimally oriented. Everything is easy to see.





• Wrong: The trap body is partially or not at all visible, or is not sufficiently well positioned.

The MagicScout application provides all important information about the maintenance requirements of your MagicTrap. The focus is on the quality and appropriate analysis of the generated images.

As part of this, the following status messages can be displayed. Feel free to use our sample images as a guide.

• Normal: Everything is clearly visible.







• Obstruction of vision: There is an obstruction factor in the trap body of your MagicTrap. Please remove it.





• Too dark: The image of your MagicTrap is too dark. Please ensure that there is sufficient light exposure.







• No trap body: The image does not show the trap body, but an object outside of your MagicTrap. Please reposition the camera module.

If you need our assistance, feel free to use our contact form.

You can also forward questions and problems to us at any time via our app:

If your trap doesn't send any images, you can load the trap first and then take two easy steps:

1. Restart the trap: Restarting the trap may cause your trap to send images again as usual.



2. Reset the trap/Reset: This step resets the trap to the factory state. Here, it can take up to 5 minutes for the trap to send the first image after the step.

Unfortunately, your MagicTrap is not sending any signals. There can be several reasons for this:

-Did you install the device recently? Then this message is completely normal and should disappear as soon as the trap has established the first connection with the app.

Note: This can sometimes take several hours if you've already switched on the device before connecting to the app.

- The module is not charged or has discharged over the winter -> Charging the battery can help

- A weak mobile signal can also be a reason why the trap cannot send a signal to the app. Re-position the trap and then restart the trap.

Did you accidentally connect your trap to a wrong account at first?

Please delete the trap from your app first before you log in with the correct account. This ensures that your trap is automatically unlocked again.

If your MagicTrap cannot be linked by QR code or manual entry, please contact our customer service.

Are you shown that you do not have a license even though you have also ordered it? Then we have an important tip for you:

The software license is linked to the email account used for the purchase.

For an error-free connection of the physical MagicTrap with the MagicTrap software, the same email address must be used when creating the MagicScout user account as when ordering from the web shop.

If you used a different email address when ordering, the license can be transferred to the correct user account. In this case, feel free to contact our customer service.

The restart can be initiated by using the device's slider. To do this, the cap must be unscrewed. If the trap is still switched on, the controller must be switched to “OFF” once. You must then wait 30 seconds before the controller can be switched back to “ON”.

Important: After each restart, the device takes a test image.

When this is done, the start sequence follows:

• The green LEDs on the bottom bar show the battery status immediately after restarting

• The LEDs on the top bar first look alternately in yellow; the device searches for reception, then the device shows the signal strength with blue LEDs in the top bar

• The single yellow LED then blinks and shows the upload status of the image taken.
  As soon as the image is uploaded, the LED stops blinking.

After approx. 5 minutes, the trap has restarted. The LEDs will turn off and you should get a picture in the app.

If there are some problems with the connection, the solution may be to reset the camera module software.

How to reset the camera module:

• The trap is switched on;

• LEDs are off, press the hidden button to the left of the yellow power lever for approx. 3-5 seconds with a paper clip or similar

• Top LED bar starts blinking

• The lower LEDS bar is permanently switched on

After approx. 5 minutes, the trap has restarted. The LEDs will turn off and you should get a picture in the app.

Find out how you can share your trap with other people here.

If it doesn't work, there are three things you can check:

// Make sure that the process was saved correctly

• Click on the icon with the two people in the top right corner. Under “Manage MagicTrap”, you will see the accounts that have already been activated for the corresponding case.
• Also check that the account with which the other person is signed in to the MagicScout app has been entered.

// Make sure the email address is uppercase and lowercase

If the email address is "Max.Mustermann@gmail.com", the case cannot be shared under "max.mustermann@gmail.com".

// Make sure that the other person has installed the latest MagicScout app version

• The invitation is not sent by email, but appears directly in the app.

It may well happen that the MagicTrap images are blurred, e.g. due to dirt or dew formation on the lens or when the image was taken in the rain in the field.

However, if the device takes permanently blurred images, you should check that the lens is clean and clean the lens if necessary.

If a defect on the device causes blurred images, you are welcome to contact our customer service.

Read the following safety and warning instructions carefully before using MagicTrap.

Failure to follow these instructions and information may result in fire, electric shock, or other injuries, or damage to MagicTrap or other property.

As a rule, damaged items often pose one or the other risk - we therefore recommend that you do not use the MagicTrap if damaged.

If the damage was caused by transport, please contact our customer service so that we can provide appropriate compensation.

The MagicTrap is a digital yellow bowl, or insect trap.

To fulfill the purpose, the camera module should only be placed above the trap body. Attaching it to the grille helps with this. This ensures that only the interior of the trap is photographed in an ideal position.

Do not use it to photograph other objects or even people, as this does not serve the purpose of this device.

If your MagicTrap is damaged as a result of use, please stop using it.

Don't try to repair them yourself and please always follow our safety instructions included with your order.

If your yellow bowl cannot be repaired with the spare parts we offer, please contact our customer service.

To prevent permanent internal or external damage to the product, MagicTrap should not be stored permanently or over a longer period of time at sub-zero temperatures (< -5°C) or at temperatures above 35 degrees Celsius.

Permanent exposure to vibration or vibration can also cause irreversible damage to the product. Appropriate storage is recommended.

Storage at room temperature in a dry environment is ideal so as not to damage the battery and other components.

Are you a user in Germany, Austria, Slovakia, Czech Republic or Great Britain?

Then please use the following contact form if your problem is not described in the FAQs or if you would like to share questions and general feedback with us.

Alternatively, you can forward problems to us directly via the app function Profile ➔ Support and Requests ➔ Report a problem.

Are you a user in Poland?

Then please use the following contact form if your problem is not described in the FAQs or if you would like to share questions and general feedback with us.

Are you a user in Switzerland, Lithuania, Latvia, Hungary, Estonia, Denmark, Finland, Romania or Sweden?

Then please use the following contact form if your problem is not described in the FAQs or if you would like to share questions and general feedback with us.

If you have any further questions or personal concerns, our sales representatives are available for you with telephone support.

Handle your MagicTrap with due care.

The housing is made of plastic and contains sensitive electronic components.

Do not pierce or break the device or battery, expose the MagicTrap or battery to open flames or liquids, or drop the device.

Stop using MagicTrap in case of suspected damage, as this may cause overheating or injury.

Do not use the device if the solar panel protector is cracked, as this could cause injury. Cracks, breaks and sharp edges on the plastic housing can also cause injuries.

Only use the components included in the package during installation to avoid damaging the MagicTrap.

The use of additional components, such as screws or nails, can promote or cause any damage.

After installing the MagicTrap, make sure that the camera module is not used permanently or over a long period of time at sub-zero temperatures (< -5°C) or at temperatures above 35°C degrees Celsius. Uninstalling MagicTrap during periods of extreme weather is recommended to avoid irreversible damage.

Always make sure that you remove the device from the field before taking plant protection measures to avoid contamination.

When servicing the trap and changing and filling the water as a result, you should pay particular attention to the camera module.

To avoid damage, don't put your MagicTrap on the ground. Use the appropriate hook on the bracket for safe storage during maintenance. Here you can mount the grid including MagicTrap.

Always ensure that you wear gloves when servicing your MagicTrap and do not come into direct contact with the device to prevent contact with potential residues of chemical plant protection products. If necessary, clean the device with a damp cloth before servicing.

To ensure safe and responsible use of MagicTrap, read the QuickStart Guide carefully before use and, for specific use situations, read the detailed user manual, which you can find on our website.

Print out these instructions and store them in a safe place.