FAQ

We provide specialized software for crop monitoring and analysis, field management, and weather forecasting tailored for agriculture. 

For some digital products (MagicScout), we offer limited free versions for you to evaluate before making a purchase. 

Unfortunately, you cannot leave feedback or reviews for products purchased yet. However, we will be improving our Agrocloud e-shop soon and you will have the opportunity to contribute. Thanks in advance for your contribution.

Your privacy is important to us. We do not share your personal information with third parties without your consent and we protect it with advanced security measures. 

Creating an account is quick and easy. Simply click on the “Sign Up” or “Create Account” link located at the top of our website and follow the prompts to provide your name and email address and create a password. Once your account is created, you can log in to view your order history, track shipments, and save your payment information for faster checkout. 

To place an order, simply browse through our products, select the items you wish to purchase, and add them to your cart. Once you’ve added all the items you need, proceed to checkout and follow the prompts to complete your purchase. 

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express). You can select your preferred payment method during the checkout process.  

You will automatically get an email confirming the order once the payment has been successfully accepted by our online payment processing partner. If you do not receive this, please search for AgroCloud in your email application or check your spam folder. 

No, we do not offer this service, as most of our digital solutions are virtual. 

Unfortunately, we do not offer custom orders or bulk discounts yet. 

Yes, we regularly offer discounts and promotions to our customers. To stay updated on our latest offers, sign up for our newsletter or follow us on social media. Additionally, keep an eye out for special promotions advertised on our website. 

We offer home delivery for any hardware or device included in your order. For software or licenses, you will receive the relevant information via e-mail. 

Once your order has been shipped (in case of hardware or device), you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the courier's website. 

No, we do not offer international shipping because the digital solutions that we are selling are country specific. You must browse Agrocloud.bayer.com from your country (related to your billing address) to see the digital solutions that are available in your location. 

For software only, your credentials will be sent via e-mail rapidly. For hardware, depending on your country, shipping will take from 3 to 5 working days. 

If our hardware products have any damage or defective on arrival, please contact us through the contact form and we will deal with the issue as soon as possible. 

We offer 24/7 technical support via FAQs, email and chatbot. If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us by filling out the contact form on our website. We strive to respond to all inquiries within 24 working hours.  

Our AI-based virtual assistant is here to help you 24/7. You can use the chatbot for quick assistance with common questions, troubleshooting steps, and to connect with our support team if you need more help. 

We’re here to help! If you have a question that hasn’t been addressed in our FAQs, please feel free to reach out to our customer support team. You can contact us via email, or through our online chatbot support. Our knowledgeable team is ready to assist you with any inquiries you may have about our products, services, or policies. Your satisfaction is important to us, and we’re committed to providing you with the information and support you need. 

You cannot cancel your order once payment has been approved. If you subscribed for a 1 year/1 season license, you would have the opportunity to cancel your renewal to avoid extending your subscription after 1 year/1 season.  

For software, we do not have return/exchange option. For hardware, our return/exchange policy depends on the digital solution: for Magic Trap, please visit the product terms and conditions here.

The product warranty depends on the digital solution you are planning to buy/ already bought.  

• For ResiYou, no product warranty applies. 
• For Magic Trap, please visit the product terms and conditions
• For Grape Vision, no product warranty applies. 

Yes, we use Stripe for processing payments, which ensures your data is secure. Stripe is a leading payment gateway known for its robust security measures. It complies with PCI-DSS (Payment Card Industry Data Security Standard) Level 1, the highest level of certification available in the payments industry. Additionally, Stripe uses advanced encryption to protect your transaction details, and our website employs SSL encryption to safeguard your personal information. 

Yes, your personal details are secure. AgroCloud is built on a robust eCommerce platform that employs advanced security measures to protect your information and ensures that your data is handled safely. Additionally, we use SSL (Secure Socket Layer) encryption to safeguard data transmission between your browser and our servers. We also implement regular security updates and patches to maintain the highest level of security for our customers’ personal details. Your privacy and data security are our top priorities. 

The primary target user for ResiYou is the crop protection decision maker, who has access to the necessary data (spray data) for making predictions. 

The tool's insights provide value along the entire food value chain, so users beyond the farm are also considered.

ResiYou currently offers residue predictions for various crops, including popular choices like strawberries, pome and stone fruits. 

Ongoing development means new crops are being added to the platform continuously. Subscribe to our newsletter to get the latest updates!

In the ResiYou application, users can see the status of the substance – whether it is supported by the prediction model, experimental, or not supported. Experimental means that the accuracy of the residue prediction model is being tested for the specific substance. Unsupported substances are also highlighted in the prediction screen in the unsupported substance section.

ResiYou has been developed to cover products on the market, regardless of the manufacturer. 

ResiYou predicts residue dissipation at harvest. Users can simulate sprays, compare predictions, and check compliance with secondary and legal standards. Using the calendar view, users can also see which plot is ready for the selected supermarket at a given date.

The residues that are present in the crop at harvest depend on the weather conditions on the day of spray application and the intervening time till harvest, as well as on crop development. The ResiYou model developed considers several weather forecasting dimensions and actual past weather for the period. 

A prediction is a forecast generated by the ResiYou mathematical model, which calculates the level of active substances in plant protection products. It considers the data entered by the user and those required by the system, based on weather data and a vast database of results from laboratory residue tests. 

When you buy a ResiYou license, you buy a specific number of predictions that you can use to make predictions of residue levels in your crops. The result of each prediction is valid for 200 days and can be checked against the requirements of all recipients of fruit active in the ResiYou system.

ResiYou provides probabilistic estimations of residue concentrations. For each harvest date, ResiYou displays a “best estimate” residue value, based on the most likely residue concentration (in mg/kg) foreseen at that date. Remarkably, if you were to take multiple fruit samples at a chosen harvest date, the average concentration of residues would come closer and closer to the “best estimate” provided by ResiYou. 

The data required is the basic information about the plot, such as location (GPS coordinates or address information), type of crop, name of the variety, growing environment (open field or protected), and date of transplant for annual crops or date of flowering for perennial crops.  

Next, it is necessary to record some information about the spray program applied, such as date of treatment, sprayed product name, sprayed dose rate and sprayed water volume. 

The data uploaded or entered in ResiYou belongs to the data owner (the user who enters it) under the EULA and Data Privacy statement described for ResiYou. 

There are three main strategies for extending coverage to missing substances. These are as follows: 

1. Conducting dedicated field trials to capture the missing data. 
2. Promoting the capture of additional data during commercial set up. Users could be rewarded for providing analytical data gathered in their plots. 
3. Triggering the capture of publicly available data. 

The overall plot risk level indicates the statistical probability (from 0 to 100%) of a plot failing to comply with any of the requirements of the selected supermarket or platform. This overall risk considers jointly the corresponding risks of failing to comply with individual requirements, namely: 

• Exceeding the maximum permitted number of substances  
• Exceeding the maximum permitted percentage of individual MRLs 
• Exceeding the maximum permitted sum of MRL percentages 
• Exceeding the maximum permitted percentage of individual ARfDs 
• Exceeding the maximum permitted sum of ARfD percentages 
• Exceeding the maximum permitted percentage of individual PRP-ULs 
• Exceeding the LOQ for any blacklisted substance 
• Risk of traces exceeding the LOQ 

In the list of plots, select the specific plot to be exported. Click on the “View spray list” icon. Select the treatments you want to export. In the upper right-hand corner of the page, click on the three dots. After expanding the menu, select the type of file to which the treatment program is to be exported (.csv or .pdf) 

In the ResiYou app, you will find a link in your account menu that enables you to review all the predictions that have been triggered, when and by whom (if you are the account admin). 

The account creation and therefore access to ResiYou platform is almost immediate. 

For one year from the date of activation. After this time, unused predictions are removed from the account.  

Yes, this is very important because the model collects location data to match the weather data as accurately as possible. This data is included in the calculations, so the better the location of the crop is defined, the more accurate the residue level forecasts received.

A real treatment is one that took place in the past or is taking place “today” and is a real treatment, while a resiYou simulation concerns treatments that are planned for the future. You can create several simulations to, for example, compare different products and different hypothetical situations. 

No, ResiYou only supports legal solutions. 

When creating a plot, the system asks for the flowering date, and if you are creating records for a plantation that is blooming or has already faded, enter this time precisely, as it is an important element of the calculations and determines the accuracy of the forecasts. However, if you are creating a plot before the flowering period, enter the approximate time, and before generating the prediction (forecast), correct this time to the actual flowering time to obtain the most accurate forecast. 

Yellow means that there is a medium risk (probability 20-50%) of exceeding the residue level required by the recipient. Red means high risk (probability 50-100%), and it is almost certain that the level required by the recipient will be exceeded.  

Traces are substances whose predicted levels are below the default Limit of Quantification (LOQ), which is set at 0.01 ppm. 

Strawberries have a rolling harvest, meaning they are harvested every 1-3 days during the peak of the harvest season. Secondly, strawberries are fragile and crop protection is crucial in farm operations to ensure good quality produce. These 2 factors – the rolling harvest and the need for intense crop management – make strawberries a difficult crop in which to manage residue levels. 

The first pilot areas for the concept are in Spain. In the current test phase, the geographical reach is being expanded to other countries, such as Morocco, Italy, Turkey, Poland, Greece, Netherlands, and Belgium. 

ResiYou is currently covering Strawberries, Peaches, Nectarines, Apricots, Grapes (table & wine), Apples, Pears & Plums. We are working to add Tomatoes, Peppers & Cucumbers. 

A prediction is a forecast generated by the ResiYou mathematical model, which calculates the level of active substances in plant protection products. It considers the data entered by the user and those required by the system, based on weather data and a vast database of results from laboratory residue tests. A prediction includes results for any date and compliance level with any of the retailers supported. 

Training materials are available in the ResiYou platform (accessible after buying a ResiYou license).